Frequently Asked Questions





FREQUENTLY ASKED QUESTIONS

ACCOUNTS AND BILLING

How do I log in to my account?
1. Click on login on the Virtual Stacks Systems homepage.
2. Type in your email address and password that you registered when you originally purchased services. Alternatively, you can also create an account if you are new to Virtual Stacks Systems services.
3. Once logged in, you have access to your dashboard and can manage all of your services from the main window. You can also see your current balance and add funds on the right side of your dashboard.

How do I pay my bill?
1. Log in to your account.
2. On your dashboard, look for "Invoices" Underneath you will see an invoice with the date and amount that you owe.
3. Click "Pay all due invoices" to take care of all unpaid invoices at once. This is the green button above the due date on the "invoices" panel. If you want to pay for a single invoice, click on the rightmost arrow next to the invoice that you want to pay.
4. To ensure that you always have funds available, you can also click "Add Funds" on the right side to add funds through a major credit card.

CLOUD HOSTING

Do you offer cloud hosting servers?
Yes, we can set up a server to create a private cloud hosting solution for you. For more information, please contact us.

Do you offer hybrid cloud servers?
Yes, we can provision a hybrid cloud server with a dedicated server to give you the resources that you need and create a private cloud solution. For more information, please contact us.

DOMAIN SERVICES

What happens after domain names expire?
Once a domain expires, it goes through a few different stages before it can reach the open market. Virtual Stacks Systems sends renewal emails to your account's email address and will contact you to inform you when your domain must be renewed before the expiration date.

What is a nameserver
Nameservers are like a contact list for the Internet. Nameserver maintains a directory of domain names that match a certain IP address. Nameservers make it easier for people to access websites because they don't have to type in a series of numbers.

Do you have private domain registration?
At this time, we do not provide private domain registration.

Can I register domain names without a hosting provider?
Yes, you can register domain names at any time with or without hosting. You don't need hosting in order to register a domain name.

E-COMMERCE HOSTING

How do I get started building my e-commerce site?
Virtual Stacks Systems builds custom e-commerce stores. We like to provide a total solution and talk to our customers about what they are looking for in order to build them the most secure and detailed e-commerce site. To get started on an e-commerce store, send us a request. We will respond promptly with a quote and detailed service package.

I already have a website, but I need a secure shopping cart and product list. Can I use your e-commerce hosting for that?
Yes, our e-commerce solutions can work with any existing website.

DEDICATED SERVERS

How long does it take to set up a dedicated server?
In most cases, server setup begins as soon as payment is received and verified as completed. If your payment is accepted, your dedicated server will be available the same day and within 24 hours at most. We recommend using a verified form of payment such as a credit card or debit card to ensure that you get the fastest delivery. If you require a faster setup, you can always reach us at 1-877-368-4446.

How many websites can I host on a dedicated server?
As many as you want, we don't limit the number of websites that you decide to host on your server.

Can I use my server for sending emails?
Yes, you can send emails as long as they follow our terms of service.

How many IP addresses can I have? Do I need an IP address for every website I have?
We only provide a limited number of IP addresses to our customers. You can request more addresses as long as you can provide justification. For more information, please see our page on IP Address Requests and Justification Guidelines and IP Address Form [pdf format]. You can host as many websites as you want on one IP address. This would not satisfy the justification guidelines.

What happens if server hardware fails?
Virtual Stacks Systems is responsible for the repair or replacement of any server if the hardware fails.

WEB HOSTING

Does Virtual Stacks Systems have a control panel or utility to manage to manage my sites?
Yes, you can manage all of your sites through your account and cPanel. Simply log in, select your website and go to cPanel to install security, WordPress and other applications.

Can I monitor my disk space and bandwidth usage?
Yes, you can manage all of your storage, bandwidth and account provisions through your Virtual Stacks Systems account dashboard.

VPS HOSTING

How long does it take to set up my VPS?
Virtual private servers are instantly provisioned once your payment is complete. Typically it takes less than 60 seconds to access and start building on your server.

Can I upgrade my VPS plan?
You can upgrade your VPS at any time.

EMAIL HOSTING

Do you offer spam protection and other email security?
Yes, all of our email clients come with spam protection and virus protection.

How do I know when I've reached my monthly limit?
We will send you a notification as you approach your limit and will offer you options to upgrade or pay for extra disk usage if you need it.